JOB PURPOSE

The role supports the delivery and continuous improvement of the Bank's Operational Resilience Framework. It is responsible for coordinating resilience activities, maintaining key resilience artefacts and supporting business continuity, incident management, scenario testing, vulnerability management and governance reporting.

The position is well suited to an individual looking to develop practical operational resilience and risk management experience within a regulated banking environment, while working with stakeholders across the Bank to strengthen preparedness, response and recovery capabilities.

MAIN RESPONSIBILITIES / KEY DUTIES

Operational Resilience Framework

• Maintain Operational Resilience policies, procedures, standards, guidance and supporting records.
• Support the ongoing review and development of the Operational Resilience Framework.
• Maintain records of Important Business Services, impact tolerances, critical dependencies and mapping outputs.
• Coordinate annual reviews and evidence gathering across business areas.
• Maintain resilience action logs, plans and management information.
• Support risk and control assessments relating to Operational Resilience.

Business Continuity & Planning

• Support the development, maintenance and review of Business Continuity Plans and supporting playbooks.
• Coordinate annual continuity plan reviews and track completion across business areas.
• Maintain continuity documentation, contact lists, recovery requirements and supporting evidence.
• Support alignment of business continuity arrangements across people, premises, technology, data and third parties.
• Assist with awareness activities and practical guidance for plan owners and business stakeholders.

Resilience Testing & Scenario Exercising

• Coordinate the resilience testing programme and scenario exercises.
• Support preparation of exercise materials, participant briefings, evidence packs and test documentation.
• Record outcomes, lessons identified and improvement actions arising from tests and exercises.
• Maintain testing schedules and track actions through to completion.
• Support validation of impact tolerances, recovery arrangements and critical dependencies.

Vulnerability & Remediation Management

• Maintain the resilience vulnerability register and associated action plans.
• Support annual resilience vulnerability assessments relating to Important Business Services.
• Coordinate evidence collection and monitor progress against remediation plans.
• Escalate overdue or material resilience actions through appropriate governance channels.
• Produce reporting on vulnerabilities, actions, themes and delivery progress.

Incident Management & Lessons Learned

• Support the administration of Incident Management and Crisis Management arrangements.
• Maintain incident records, action logs, contact information and supporting documentation.
• Coordinate post-incident reviews and capture lessons identified and remediation actions.
• Track completion of incident actions and support reporting of recurring themes.
• Provide coordination and documentation support during significant incidents where required.

Governance, Reporting & Stakeholder Support

• Prepare Operational Resilience management information, dashboards and committee papers.
• Maintain governance records, decisions, actions and supporting evidence.
• Support regulatory self-assessments, audits, assurance reviews and information requests.
• Engage with stakeholders across the Bank to obtain resilience information and deliver agreed activities.
• Support Operational Resilience training, awareness and communications.

Monitor relevant regulatory and industry developments and help reflect changes in internal documentation.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

Essential

• Experience in operations, risk, resilience, business continuity, incident management or a related discipline.
• Strong organisational, planning and prioritisation skills, with the ability to coordinate multiple activities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and the ability to maintain accurate records, evidence and documentation.
• Experience coordinating actions, testing, governance activities or improvement plans.
• Good analytical and report-writing skills, with the ability to turn detailed information into clear management reporting.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.

Desirable

• Experience in Operational Resilience, Business Continuity, Incident Management or Operational Risk.
• Experience within Financial Services or another regulated environment.
• Knowledge of UK Operational Resilience regulatory requirements and industry guidance.
• Experience supporting scenario tests, post-incident reviews, audits or governance committees.
• Familiarity with Important Business Services, impact tolerances, dependency mapping or resilience vulnerabilities.

Job Purpose

The role supports the delivery of the Bank's Third-Party Risk Management Framework and is responsible for the day-to-day coordination of office facilities and premises activities. The role maintains accurate supplier and facilities records, coordinates key processes and supports effective governance, reporting and service oversight.

The position is well suited to an individual looking to develop practical experience across supplier governance, third-party risk, facilities management and operational risk within a regulated banking environment.

Main responsibilities / key duties:

Third-Party Risk Management

• Maintain the Third-Party Register and supplier records, ensuring information is complete, accurate and current.
• Coordinate supplier onboarding activities and track completion of required approvals and due diligence.
• Monitor periodic due diligence reviews, reassessments and outstanding supplier actions.
• Liaise with Supplier Relationship Managers and business stakeholders to obtain evidence and resolve outstanding requirements.
• Support supplier risk assessments, governance reviews and the escalation of material issues.
• Produce supplier management information, dashboards and committee reporting.
• Monitor contract renewal dates, review schedules and key supplier lifecycle milestones.
• Support stressed and non-stressed exit plan reviews and updates.
• Maintain outsourcing and supplier governance records to support audit and regulatory requirements.

Supplier Governance & Administration

• Coordinate supplier governance meetings, papers, minutes and action tracking.
• Maintain standard templates, guidance and process documentation for Third-Party Risk Management.
• Support monitoring of supplier performance, service levels, risks and remediation actions.
• Assist with the preparation of information for audits, assurance reviews and regulatory requests.
• Provide practical guidance to Supplier Relationship Managers on core supplier governance requirements.

Governance, Reporting & Stakeholder Support

• Prepare accurate management information and status reporting covering supplier risk and facilities activities.
• Track actions, issues and key deadlines, escalating delays or concerns to the appropriate manager.
• Build effective working relationships with business teams, Supplier Relationship Managers and external service providers.
• Promote consistent application of supplier governance and facilities processes across the Bank.

Premises & Facilities Management

• Coordinate office and facilities administration, including planned maintenance, repairs and office layouts.
• Manage day-to-day relationships with facilities suppliers and service providers in line with TPRM requirements.
• Monitor facilities contracts, service delivery, performance and expenditure.
• Challenge facilities contract costs to ensure value for money whilst seeking efficiency opportunities where possible.
• Coordinate security, access control and physical infrastructure activities with relevant stakeholders.
• Maintain premises-related records, inventories, certificates, schedules and action logs.
• Coordinate premises-related continuity arrangements, emergency contacts and recovery information.
• Support health, safety and workplace environment activities, escalating issues where appropriate.
• Undertake ad-hoc facilities support duties & respond to minor facilities related incidents.

Required qualifcations, knowledge, & skills:

Essential

• Experience in administration, operations, supplier management, procurement, facilities or risk support.
• Strong organisational, planning and prioritisation skills, with the ability to manage multiple activities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and the ability to maintain accurate records, registers and evidence.
• Experience coordinating actions, governance processes or service providers.
• Good analytical and report-writing skills.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.

Desirable

• Experience in Third-Party Risk Management, supplier governance, outsourcing, facilities management or contract administration.
• Experience within Financial Services or another regulated environment.
• Knowledge of supplier lifecycle management, due diligence, contract monitoring and exit planning.
• Awareness of facilities compliance, security, access control or workplace health and safety requirements.

Job Purpose

The Project Manager will be part of the Bank’s Change Management team, delivering projects and business change that support our strategic objectives. The role is responsible for planning and delivering projects in line with the Change Management Framework, ensuring clear objectives, scope and outcomes are achieved.

Working closely with colleagues across the Bank and third-party suppliers, the Project Manager will manage multiple projects of varying size and complexity, providing effective oversight, governance and delivery throughout the change lifecycle.

This role is suited to a proactive individual who is comfortable working with stakeholders at all levels, making informed decisions, and taking ownership of project delivery. A strong focus on service excellence and building effective relationships, both internally and externally, is essential.

Key responsibilities:

• Manage the delivery of multiple concurrent projects of varying size to agreed timescales and quality.
• Prepare and take ownership of project plans, milestones, project resource demand and project reporting in alignment with organisational standards.
• Identify, track, manage and mitigate any project risks, assumptions, issues and dependencies, working with the 3 lines of defence.
• Analyse problem and opportunity statements and work with stakeholders to seek solutions.
• Facilitation of workshops, clear documentation of the outcomes ensuring the project scope has been clearly defined, this will require working with key business SMEs to ensure the business problem has been thought through and is well understood.
• Complete all project and governance documentation to the required standards.
• Ensure that services or products required for project delivery are delivered to schedule and are of high quality.
• Track and report on project costs and ensure the project is completed within allotted budgets.
• Track, report and realise project benefits and take the necessary actions required using a consistent approach.
• Build and maintain a positive working relationship with stakeholders across the organisation at all levels and including external partners.
• Work collaboratively with 3rd party suppliers tasked with delivering the joint implementation project outcomes.
• Challenge key stakeholders, third parties, vendors and business functions to deliver what is agreed.
• Chair Project Meetings to extract / share key information.
• Support the Test Lead, with the management and co-ordination of testing (incl. non-functional testing).

Required skills, knowledge & experience:

• An appropriate project management qualification and/or proven change management experience OR demonstrable experience in Business Analysis and managing workstreams and is looking to make the next step in their career.
• Experience of working in a SCRUM / AGILE environment and prioritising items for SPRINT deliveries would be beneficial due to scope of projects aligned to this role.
• Flexible and adaptable attitude.
• Highly developed analytical skills and the ability to analyse and interpret complex information to identify and manage resolution of key issues.
• Experienced user of MS Office Products including a good working knowledge of Excel (data organisation, pivot tables, basic formulae).
• Excellent organisational and action planning skills.

Job Purpose

To lead and oversee the Bank’s 2LoD Financial Crime Team, responsible for owning, updating, and overseeing compliance with, the Financial Crime Risk Framework to ensure all regulatory obligations are met.

Accountable as the Bank’s MLRO and Nominated Officer, with responsibility for Anti-Money Laundering (AML) / Counter Terrorist Financing (CTF) oversight and acting as the regulatory contact for all financial crime matters.

Provides expert leadership across all areas of Financial Crime Risk, including AML / CTF, Sanctions, Fraud Prevention, Anti Bribery and Corruption, and Tax Evasion, driving a strong control environment and culture of integrity across the Bank.

Key Responsibilities:

Leadership & strategy

• Lead and evolve the Bank’s Financial Crime Strategy, ensuring alignment with regulatory expectations and business priorities.
• Provide clear, credible insight to Executive leadership and the Board on Financial Crime Risks, emerging threats and Key Control Effectiveness.
• Provide expert, pragmatic advice on Financial Crime Risk, supporting informed decision-making across the business.
• Oversee 1LoD teams to ensure effective Financial Crime controls are embedded which support good client outcomes and help drive sustainable business growth.
• Promote and embed a strong Financial Crime Risk Culture, ensuring Policy, Policy Standards, and obligations are clearly communicated and understood across the Bank.
• Support the design and delivery of role based Financial Crime training.

MLRO & regulatory oversight

• Act as the Bank’s MLRO and Nominated Officer, fulfilling all statutory responsibilities.
• Oversee Suspicious Activity Reporting and ensure robust systems and controls are in place to detect and prevent Financial Crime.
• Act as the primary point of contact for regulators and law enforcement (including FCA and NCA), maintaining strong, transparent relationships.
• Responsible for the production of an MLRO Report, at least annually.

Financial Crime Framework, Risks & Key Controls

• Own and continuously enhance the Bank’s Financial Crime Framework, Policies and Policy Standards, ensuring they remain effective, proportionate and aligned to regulatory and legislative requirements.
• Lead Financial Crime Risk & Control Assessments, ensuring risks are identified, understood and managed in line with Board-approved Risk Appetite.
• Ensure Key Controls are designed and operating effectively to mitigate the Financial Crime Risks the Bank is exposed to.
• Oversee breach identification and escalation, ensuring issues are managed, reported and resolved appropriately.
• Monitor regulatory developments, industry guidance and emerging risks, leading timely implementation of enhancements.
• Ensure constant focus is placed on the Key Control environment required to mitigate evolving fraud threats.

Governance, reporting &external engagement

• Deliver clear, insightful MI and reporting to the CRO, Executive and Board Risk Committees, supporting strong oversight.
• Establish and maintain effective governance forums and ensure audit and regulatory readiness.
• Contribute to key Risk Committees and represent Financial Crime in strategic projects and change initiatives.
• Build and maintain relationships with external bodies (e.g. UK Finance, CIFAS), regulators, and key third-party providers.

Team Leadership & capability

• Lead, coach and develop the 2LoD Financial Crime team, ensuring a high-quality, professional service to the business.
• Foster a culture of continuous improvement, collaboration and accountability.
• Build strong internal relationships while maintaining appropriate independence and objectivity to protect the Bank and its clients.

Required Skills, Knowledge & Experience:

• Proven senior leadership experience in Financial Crime Risk within financial services, with a recognised Financial Crime qualification.
• Previous experience as, or supporting, an MLRO, with strong understanding of regulatory accountability.
• Experience shaping and enhancing Financial Crime Frameworks, Key Controls and operating models.
• Deep knowledge of UK Financial Crime regulation, including POCA, Money Laundering Regulations, FCA requirements and JMLSG guidance.
• Broad expertise across core Financial Crime risk areas.
• Strong understanding of Private Banking Risks, including high-net-worth clients, complex ownership structures and cross-border activity.
• Sound commercial judgement, with the ability to balance regulatory requirements with client and business needs.
• Ability to work independently, accurately and calmly under pressure to meet tight deadlines, with a genuine desire to keep learning and improving.
• Proven ability to lead, motivate and develop a small specialist team (around 5+ years’ leadership experience preferred).
• Confident communicator, able to engage and influence at all levels of the organisation.
• Experienced in managing and challenging senior stakeholders constructively.
• Resilient, solutions‑focused and comfortable providing independent challenge when needed.

Job Purpose

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and to be responsible for handling day-to-day administrative matters for those clients, providing exceptional levels of service.

Key responsibilities:

• To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
• To handle day-to-day administrative matters (e.g. payment processing, account opening, foreign exchange, deposit requirements) with a particular emphasis on retail and commercial clients.
• To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
• To undertake or support any ad-hoc business projects as required including new product launches.
• Using effective questioning and listening skills to establish client and potential client needs.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. Assisting with all Anti Money Laundering requirements for a variety of client types.
• Working effectively with colleagues within Credit Risk, Client Operations, Financial Crime and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

Required skills, knowledge & experience:

• Preferably educated to a UK degree level or equivalent.
• Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
• A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
• Strong relationship building skills.
• Excellent interpersonal and communication skills (both written and oral).
• Good organisational and administrative skills
• Good knowledge of Microsoft Office applications.
• People leader experience is desirable.

JOB PURPOSE

The Senior Product Owner for Lending Products is responsible for the strategic ownership, development, governance and continuous improvement of the Bank’s non‑regulated lending propositions, including commercial lending, bespoke lending solutions and associate client journeys. The role ensures products deliver strong client outcomes, operate efficiently, manage risk effectively, and achieve sustainable commercial performance across their full lifecycle.

Operating within a regulated environment, the role is responsible for compliance with all relevant regulatory and governance requirements, including Consumer Duty, financial crime, and risk frameworks. Working cross-functionally, the Senior Product Owner translates strategic goals into clear product roadmaps, process enhancements, and scalable lending capabilities aligned to the Bank’s growth objectives.

MAIN RESPONSIBILITIES / KEY DUTIES

• Lead the development, enhancement and optimisation of lending propositions, operational processes, and digital capabilities.
• Ensure lending products remain competitive and commercially viable, operationally efficient and aligned to client and intermediary needs.
• Drive delivery of strategic, regulatory and technology change initiatives through RUN and Change projects through the appropriate governance frameworks.
• Oversee product governance activities including product approvals, product reviews, pricing changes, policy alignment and product withdrawal considerations.
• Monitor product performance through MI, client insight, pipeline performance, utilisation trends, complaints data, operational metrics and commercial performance measures.
• Partner closely with Credit Risk to ensure alignment between product design, underwriting appetite, portfolio performance, and operational execution.
• Support optimisation of onboarding, credit assessment, fulfilment, servicing and client management journeys to improve efficiency and client experience.
• Ensure supporting operational processes and controls, and systems remain robust, scalable, resilient and aligned to regulatory risk expectations.
• Manage relationships with third party providers, intermediaries, technology partners, legal suppliers, and operational vendors supporting lending activities.
• Support the Bank’s digital agenda through workflow optimisation, automation, data led decision making, and enhanced client servicing capability.
• Maintain training and competence (T&C) arrangements relevant to lending activities, ensuring colleagues involved in lending journeys maintain appropriate knowledge, capability and understanding of products, policy, conduct expectations and operational processes.
• Work in partnership with Compliance, Risk and operational leadership teams to support effective T&C frameworks, quality assurance activity, coaching outcomes and continuous improvement initiatives.
• Monitor conduct indicators, client outcomes, quality assurance findings, complaint trends, and operational risk events and identify training needs and drive improvements in colleague capability and client experience.
• Act as a senior subject matter expert for lending products across commercial, operational, conduct, client and governance.

REQUIRED QUALIFICATIONS, KNOWLEDGE, & SKILLS

• Requires strong commercial awareness, regulatory understanding, and stakeholder management capability.
• Experience operating within lending environments is essential.
• Ability to balance client outcomes, risk management, and operational effectiveness.
• Ensures colleague competence while supporting delivery across teams.
• Aligns delivery with strategic growth objectives.
• Influences and collaborates effectively across multidisciplinary teams.

Job Purpose

The Senior Product Owner for Mortgages & Regulated Lending is responsible for the strategic ownership, development, governance and continuous improvement of the Bank’s mortgage and regulated lending propositions, including regulated lending products and associate client journeys. The role ensures products and services deliver strong client outcomes, regulatory compliance, operational efficiency and sustainable commercial performance across the full product design lifecycle.

Operating within a regulated banking environment, the role ensures adherence to all applicable regulatory obligations, including MCOB, Consumer Duty affordability and vulnerability expectations, training and competence (T&C) requirements, financial crime obligations, complaints handling standards and conduct risk frameworks. Working cross-functionally, the Senior Product Owner translates strategic goals into clear product roadmaps, process enhancements, and scalable lending capabilities aligned to the Bank’s growth objectives.

Key responsibilities:

• Own the strategic roadmap for mortgage and regulated lending products and associated client journeys.
• Lead the design enhancement and optimisation of lending propositions, processes and digital capabilities.
• Ensure products and lending journeys deliver fair value, good client outcomes and appropriate client support throughout the lifecycle.
• Drive delivery of regulatory, operational and strategic change initiatives through agile and governance frameworks.
• Oversee product governance activities including new product approvals, product reviews, pricing changes, policy alignment and product withdrawal considerations.
• Monitor product performance through MI, customer insight, arrears trends, complaints data, conduct indicators, operational metrics, and commercial performance measures.
• Partner with Credit Risk and underwriting to ensure alignment between risk appetite, lending policy, operational execution and customer experience.
• Support optimisation of onboarding, affordability assessment, servicing, retention, and collections processes to improve efficiency and client outcomes.
• Ensure operational processes and supporting systems remain robust, scalable, resilient and compliant with regulatory expectations.
• Manage relationships with third party providers, intermediaries, valuation partners, legal suppliers and technology vendors supporting the lending proposition.
• Support the Bank’s technology and digital agenda through automation, workflow optimisation, and improved client self service capability.
• Maintain oversight of Training and Competence (T&C) arrangements relevant to regulated lending activities, ensuring colleagues operating within mortgage and lending journeys maintain appropriate accreditation and regulatory competence.
• Work in partnership with Compliance, Risk and operational leadership teams to effectively support T&C frameworks, quality assurance activity, coaching outcomes and continuous improvement initiatives.
• Monitor conduct, client outcomes, quality assurance findings, complaints trends and regulatory developments to identify training needs and drive enhancements to colleague capability and client experience.
• Act as a senior subject matter expert for mortgage and regulated lending products across regulatory, operational, conduct, customer and competency dimensions.

Required skills, knowledge & experience:

• Requires strong commercial awareness, regulatory understanding, and stakeholder management capability.
• Experience operating within regulated lending environments is essential.
• Ability to balance client outcomes, risk management, and operational effectiveness.
• Ensures colleague competence while supporting delivery across teams.
• Aligns delivery with strategic growth objectives.
• Influences and collaborates effectively across multidisciplinary teams.