Working with us

Job Purpose

To support the successful delivery and ongoing enhancement of the Bank’s digital products and client journeys, ensuring they are client centric, fit for purpose and aligned with the Bank’s strategic objectives. The role will involve analysing product performance and working closely with the Digital Product team and wider stakeholders to drive continuous, consistent improvements in line with agreed product roadmaps.

Key responsibilities:

• Assist Product Owners and Solution Designers in shaping clear, effective digital product requirements.
• Support the end to end digital product lifecycle, from idea generation and discovery through delivery, launch and ongoing support.
• Undertake product analysis to assess performance, client needs and operational impacts.
• Assist in the preparation of product documentation for governance forums, including papers, risk assessments, impact analyses and management information (MI).
• Ensure digital products meet UK regulatory and risk requirements, including FCA guidelines, Consumer Duty and operational resilience obligations.
• Support journey mapping activities to identify client friction points and opportunities for improvement.
• Review client feedback, complaints and MI to assess client outcomes and inform product enhancements.
• Keep up to date with product releases and new features, identifying opportunities for continuous improvement.
• Gather, analyse and present data to inform product decisions and prioritisation.
• Monitor key product performance metrics (including adoption, usage, drop off and complaints), identifying trends, anomalies and opportunities for improvement.
• Support regulatory, risk and governance reporting where data input or analysis is required.
• Collaborate closely with technology teams, operations, risk, compliance and front line banking colleagues to deliver product enhancements and change.
• Clearly document and communicate product requirements to both technical and non technical audiences.
• Support and contribute to workshops, discovery sessions and product demonstrations.
• Engage with colleagues and clients to gather direct user feedback and insights to inform ongoing improvements.

Experience, Skills & Attributes:

• At least 3 years’ experience in a Product Analyst (or similar) role, ideally within financial services.
• Strong product analysis, analytical and problem solving skills, with excellent attention to detail.
• Experience working with Microsoft Dynamics 365 (or similar platforms).
• Able to support multiple digital products of varying complexity.
• Strong stakeholder management, communication and relationship building skills.
• Well organised, proactive and comfortable working independently when required.
• A collaborative team player who takes ownership and contributes positively.
• Keen to learn, with an interest in digital products, architecture and solution design

Job Purpose

This role will be responsible for managing a defined client portfolio, developing a book focused predominantly on corporate and Landed Estate clients, and enhancing relationships with new and existing clients.

The role, which reports to the Head of Banking, South & intermediaries, involves providing effective lending, deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio.

A key objective is to provide an exception level of client service, ensuring long-term satisfaction, loyalty and growth within the portfolio.

Key responsibilities:

• Build and maintain strong relationships with clients, ensuring high levels of client satisfaction through providing exceptional service.
• Identify, meet, and win prospective new clients / introducers by outlining how we operate and the product and services we offer.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies and lending guides
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• Ability to efficiently, tactfully, and professionally screen, manage and/or decline transactions and client relationships.
• Manage client expectations effectively providing timely updates and clear communication throughout the lending process.
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly, receive a high-quality service and good outcomes, and that the bank is protected at all times.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Consistent and accurate use of CRM (e.g. updating meetings contacts, prospects, new and referred business).
• Undertake or support ad-hoc business projects as required

Training & competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed solutions for clients.

Required skills, knowledge & experience:

• The ability to build strong professional relationships at all levels.
• Experience of delivering lending and deposit solutions to corporate and Landed Estate clients.
• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Excellent business development skills and experience.
• Effective interpersonal and communication skills (both written and oral).
• Uses effective questioning and listening skills to establish client needs.
• The ability to manage client expectations and meet agreed deadlines.
• Ability to challenge (positively) both colleagues and clients where appropriate.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• A dedicated team player who contributes positively to team morale.
• Always represents the Bank to the highest standard.
• Takes ownership and is self-motivated and pro-active.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

The Associate Banking Director, Intermediary Lending role plays a key part in supporting the Bank’s growth strategy. This is achieved through the delivery of compliant and client-focussed advice and lending solutions, primarily within the regulated mortgage market.
Reporting to the Head of Mortgage Intermediary Lending, the role is responsible for creating new client relationships whilst also maintaining and strengthening existing mortgage intermediary partnerships to drive sustainable business growth.

Main responsibilities / key duties:

• Assess clients’ financial needs and provide tailored lending solutions.
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility.
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Ensure compliant management of lending files, maintaining complete and accurate documentation throughout the mortgage process.
• Manage client expectations effectively providing timely updates and clear communication throughout the mortgage process.
• Facilitate an effective handover of clients to intermediary banker once lending has drawn down.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Undertake business development activities with panel and target mortgage intermediary firms, including attending networking events.
• Support Intermediary Relationship Director with the implementation of the professional partnership strategy (mortgage intermediary element only).
• Create opportunities for the wider baking team by articulating the Bank’s strong credit profile, promoting savings products and delivery bespoke client solutions.
• Efficiently and professionally screen, manage and, where necessary, decline transactions, ensuring decisions are made with integrity and discretion.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection regulations, including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

Required qualifcations, knowledge, & skills:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated
  mortgage advice.
• A strong understanding of credit underwriting and loan processing (and preferably experience of both).
• Excellent attention to detail and high levels of accuracy.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral)
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Takes ownership and accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.
• Brings fresh perspectives while maintaining integrity, discretion and professionalism.
• Consistently represents the Bank with the highest standards of conduct and professionalism.
• Demonstrates initiative and a pro-active approach.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous
  improvement.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

To support the successful delivery of projects and strategic initiatives aligned to the Bank’s business plan and long-term objectives. The role involves gathering, analysing, and translating business needs into clear, actionable requirements to support projects and change initiatives, working with stakeholders across the Bank. By working closely with key stakeholders, business functions, and external partners, the role enables collaboration, supports sound decision-making, and drives the effective planning and execution of change initiatives to improve operational efficiency and the client experience.

Key responsibilities:

• Evaluating business processes to anticipate requirements, identifying inefficiencies, and recommend improvements.
• Documenting clear, structured business requirements to support solution design, development, and testing.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Supporting the Test team and UAT as required to ensure business requirements are met and issues are addressed.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Assisting in project and change governance, contributing to planning, reporting, and compliance.
• Supporting the Project Manager in the wider project and change delivery – including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.

Required skills, knowledge & experience:

• Experience of working in Financial Services is desirable but not essential.
• Strong requirements gathering and analysis skills, using both visual and written documentation tools.
• Understand project management methodologies and the full project lifecycle.
• An ability to work across multiple projects of varying size and complexity for various stakeholders
• Confident in engaging and constructively challenging stakeholders to ensure clarity and accuracy in requirements and solutions.
• Be comfortable coaching business users inexperienced in change through the project and enhancement lifecycles.
• Excellent communication skills, with the ability to engage effectively at all levels of the organisation.
• Strong analytical, documentation, and problem-solving skills, with keen attention to detail.
• Proactive with a drive for continuous improvement and change with a learning mindset
• Self-motivated and able to perform under pressure, meeting tight deadlines without compromising accuracy.
• A team player, who can adapt styles to suit the different stakeholders we engage with across the business.
• Committed to delivering excellent client service, both internally and externally.

JOB PURPOSE

The successful candidate will have strong commercial experience and a proven ability to manage and grow client relationships across a diverse portfolio, ranging from small enterprises to larger corporate organisations. You will be responsible for delivering tailored banking solutions, developing new business opportunities, and maintaining long term, trusted client relationships.

MAIN RESPONSIBILITIES / KEY DUTIES

• Responsible for the maintenance and development of a defined client portfolio. Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
• Identifying, meeting, and winning prospective new clients / introducers by outlining how we operate and the product and services we offer.
• To prepare documents, briefing papers, reports, returns, presentations etc.
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating meetings contacts, prospects, new and referred business etc.
• To undertake or support ad-hoc business projects as required.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Achieved or working towards a recognised professional banking qualification (e.g. Chartered Banker and/or CeMAP).
• The ability to develop and maintain strong professional relationships at all levels.
• Strong interpersonal and communication skills (both written and oral).
• Uses effective questioning and listening skills to establish client needs.
• Delivers clear, well‑structured presentations, adapting style and content to suit different audiences and settings.
• Strong networking and business development skills, with experience of developing and sustaining internal and external stakeholder relationships.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Ability to positively challenge both colleagues and clients where appropriate.
• Excellent attention to detail and high levels of accuracy.
• Takes ownership and is self-motivated and pro-active.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Consistently represents the Bank with the highest standards of conduct and professionalism.

Job Purpose

This role is responsible for managing a team that delivers the timely and accurate production of credit and lending documentation and processes client transactions. The role ensures an excellent standard of client service, meeting the high expectations of Hampden Bank clients, while supporting the growth and development of direct reports. It will also drive consistency, efficiency, and best practice across the team’s processes and ways of working.

Key responsibilities:

People leadership

• Provide effective people management, including performance management and oversight.
• Proactively identify and address training and development needs, supporting the growth and capability of your team.

Operational excellence

• Ensure all work is completed to the highest standard and in line with agreed team procedures.
• Oversee workflow and capacity planning, including holiday management, to ensure resources are effectively aligned with business priorities.
• Drive the standardisation of efficient processes, workflows, and best practice to consistently deliver high‑quality service and positive client outcomes.
• Ensure Service Level Agreements (SLAs) are consistently met.
• Ensure the effective delivery of risk and control responsibilities across the team.

Technical

• Monitor and manage workflow and task allocation to ensure timely and accurate delivery.
• Review, check, and verify work produced by team members to ensure quality and accuracy.
• Provide appropriate advice, guidance, and support to team members, in line with their knowledge and experience.
• Act as a key point of contact for colleagues and external professional partners, responding to queries by email, telephone, or in person.
• Prepare high‑quality documentation, including papers, reports, returns, and presentations.
• Collaborate effectively with colleagues across the Bank, including the Client Origination Team, Banking
• Operations, Credit Operations, and the Financial Crime Team, to ensure seamless service delivery.
• Ensure full compliance with regulatory requirements, risk appetite, and Bank policies, supporting responsible lending and positive client outcomes.

Collaboration and continuous improvement

• Promote a culture of continuous improvement by actively encouraging feedback, sharing insights, and embedding best practice across the team.
• Use knowledge of organisational projects and strategic initiatives to align the team’s activity and ensure meaningful contributions to wider business goals.
• Build and maintain strong, collaborative relationships with colleagues and external professional partners, fostering trust and long‑term engagement.

Required skills, knowledge & experience:

• Proven experience of managing and leading a team.
• A positive team contributor with a strong desire to develop a long-term career in a progressive banking environment.
• Exceptional organisational skills, with the ability to plan workloads and manage project capacity effectively.
• Strong interpersonal and communication skills, with the ability to collaborate effectively and influence key stakeholders.
• Confident in providing constructive challenge to colleagues to drive strong decision‑making and positive outcomes.
• Proactive in identifying efficiencies, open to feedback, and committed to driving ongoing improvements within the team and across the Bank.
• Strong computer literacy, with proficiency across Microsoft applications.
• Understands relevant regulatory and compliance requirements within the banking industry.

Job Purpose

The Manager, FP&A will play a key role in FP&A production and design, budgeting and forecasting. Reporting to the Head of Financial Control & FP&A, this role combines commercial accounting expertise with financial planning and analysis, requiring strong experience in forecasting, budgeting, and financial modelling.

The successful candidate will be commercially curious and confident driving change within FP&A, using critical thinking, insight, and experimentation to challenge assumptions and improve outcomes. They will be able to connect commercial and operational activity to strategic objectives, build strong relationships across the Bank, and collaborate effectively with others. A passion for data and how it can be analysed, interpreted, and visualised to tell a compelling story, alongside a strong commitment to developing others, will be central to the role.

Key Responsibilities

• Lead the preparation of monthly management accounts, delivering clear performance insight and investigating variances against budget and forecast, supported by strong narrative and actionable recommendations.
• Lead key elements of the budgeting and forecasting process, taking ownership of assumptions, key drivers, timetables, and stakeholder inputs.
• Deliver ad hoc scenario analysis, sensitivity analysis, and financial modelling to support commercial decision‑making and strategic priorities.
• Develop and maintain robust financial models, ensuring they are fit for purpose, well‑controlled, and appropriately documented.
• Undertake strategic analysis and support strategic planning, translating strategy into clear financial and operational drivers.
• Support the delivery of Bank‑wide projects by providing financial insight, modelling support, and analysis in response to ad hoc queries.
• Provide day‑to‑day management, coaching, and development of a graduate or part‑qualified colleague, including reviewing outputs and supporting progress towards qualification.

Required Skills, Knowledge & Experience

• A recognised professional accounting qualification.
• Advanced Excel capability, with strong skills in financial modelling and quantitative methods.
• Ability to apply and consolidate finance knowledge across a broad range of financial issues, using strong technical accounting expertise.
• Experience of working autonomously to prioritise personal and team workloads in a fast‑paced, time‑pressured environment.
• Proven ability to meet tight deadlines while maintaining a high standard of output.
• Experience of building and maintaining strong business relationships in a changing and dynamic environment.
• Demonstrated experience of influencing at a senior level and managing ongoing relationships with key stakeholders.
• Experience using tools such as Power BI, Oracle Analytics Server, Power Query, SQL, or process automation software (e.g. Alteryx) would be advantageous.
• Previous experience coaching, mentoring, or supervising junior colleagues (graduate or part‑qualified) would be beneficial.

Job Purpose

To ensure the timely and accurate processing of client data and transactions in the payments process. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

Key responsibilities:

• Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions

• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

Required skills, knowledge & experience:

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential).

Job Purpose

To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

Key responsibilities:

• Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Unprocessed items handling and cheque management
  • Current Account Switch Service
  • Cards administration, including disputes and fraud
  • Digital Banking administration
  • Helpdesk service
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
  
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

Required skills, knowledge & experience:

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential).