Working with us

About the role

The Banking Director, Intermediary Lending role plays a key part in supporting the Bank’s growth strategy. This is achieved through the delivery of compliant and client-focussed advice and lending solutions, primarily within the regulated mortgage market.

Reporting to the Head of Mortgage Intermediary Lending, the role is responsible for developing new client relationships while also maintaining and strengthening existing mortgage intermediary partnerships to drive sustainable business growth.

The main responsibilities of the role include:

• Assess clients’ financial needs and provide tailored lending solutions
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Ensure compliant management of lending files, maintaining complete and accurate documentation throughout the mortgage process.
• Manage client expectations effectively providing timely updates and clear communication throughout the mortgage process.
• Facilitate an effective handover of clients to intermediary bankers once lending has drawn down.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Undertake business development activities with panel and target mortgage intermediary firms, including attending networking events.
• Expansion of mortgage intermediary panel in conjunction with Intermediary Relationship Director.
• Support Intermediary Relationship Director with the implementation of the professional partnership strategy (mortgage intermediary element only).
• Create opportunities for the wider baking team by articulating the Bank’s strong credit profile, promoting savings products and delivery bespoke client solutions.
• Efficiently and professionally screen, manage and, where necessary, decline transactions, ensuring decisions are made with integrity and discretion.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data
• protection regulations, including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and
• factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business
• referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

About you

As a Banking Director, Intermediary Banking you will have:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated mortgage advice.
• Previous experience of mortgage underwriting and loan processing.
• Excellent attention to detail and high levels of accuracy.
• Strong business development skills with experience of dealing with mortgage intermediaries.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral)
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• Can deliver effective presentations to audiences of varying sizes.
• A collaborative team player who contributes positively to team dynamics and morale dedicated team player.
• Takes ownership and accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.

To apply, please send your CV to peopleteam@hampdenbank.com

JOB PURPOSE

Responsible for the effective application, oversight, and continuous improvement of the Bank’s financial crime controls, ensuring alignment with regulatory requirements (including SMF 24 and MLRO responsibilities), and supporting the COO office’s strategic objectives. This role standardises naming conventions, clarifies responsibilities, and affirms current practices while introducing additional duties to stretch and develop the function. The Head of Financial Crime Prevention acts as a key escalation point and leader within the first line of defence (1LoD), supporting regulatory engagement and Board-level reporting.

KEY RESPONSIBILITIES:

Financial Crime Controls & Quality Assurance

• Lead, coach, and develop a team of financial crime analysts.
• Allocate workload and prioritise tasks across onboarding, monitoring, and review processes.
• Act as an escalation point for complex or high-risk cases.
• Maintain and evaluate QA frameworks to ensure accuracy, consistency, and completeness of financial crime assessments.
• Oversee and perform QA reviews of:
  • Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) during onboarding.
  • Ongoing transaction monitoring.
  • Periodic and trigger event reviews of existing client relationships.
  • Sanctions screening.
• Track and report on QA findings, identifying trends, training needs, and potential control weaknesses.
• Identify knowledge or performance gaps and deliver targeted training to address QA findings.
• Drive continuous improvement initiatives to enhance control effectiveness and operational efficiency.
• Ensure all first-line activities are aligned with the Bank’s financial crime framework (AML, CTF, sanctions, anti-bribery & corruption, and fraud).
• Embed existing controls within 1LoD Financial Crime.

Desired Future Contributions

• Analyse and deliver detailed MI reports to senior leadership and risk committees, covering horizon scanning, key areas for improvement, and team expansion opportunities.
• Continuously seek to improve 1LoD processes for greater efficiency while maintaining robust financial crime controls.
• Collaborate with banking stakeholders to develop structured training programmes for new and existing team members.
• Facilitate regular, case study-based training sessions to enhance investigative and analytical capabilities across relevant teams.
• Raise awareness of emerging threats and trends through targeted communications and training.
• Drive continuous process improvement initiatives by leveraging automation, data analytics, and advanced technologies.

STRATEGIC RESPONSIBILITES (COO OFFICE)

• Oversee and run specialised FCP projects.
• Prepare and deliver executive and Board presentations.
• Act as a COO ambassador, demonstrating outstanding interpersonal skills.
• Deliver against strategic objectives and maintain complete accountability for 1LoD Financial Crime, including audit and regulatory engagement.
• Lead quality assurance for the Financial Crime Prevention Framework.
• Develop and implement transactional analysis tooling.

REGULATORY & BOARD ENGAGEMENT

• Ensure clarity and documentation of SMF 24 responsibilities, supporting the Senior Managers & Certification Regime (SM&CR).
• Support the MLRO and act as a key point of contact for regulatory engagement on financial crime matters.
• Lead the preparation and delivery of first-line financial crime reports for senior management, governance committees, and Board-level stakeholders, ensuring MI is accurate, timely, and actionable.

REQUIRED SKILLS & EXPERIENCE

• Proven leadership in financial crime risk management, ideally within a regulated UK financial institution.
• Deep understanding of AML, CTF, sanctions, anti-bribery & corruption, and fraud frameworks.
• Experience with SM&CR, Board reporting, and regulatory engagement.
• Strong analytical, communication and interpersonal skills.
• Experience in process improvement, automation, and data analytics is highly desirable.

About the role

As a Credit Operations Administrator, you will manage multiple credit propositions simultaneously from sanction to drawdown, including production and perfection of all necessary facility and security documents to ensure that excellent client service is provided and that the expectations of Hampden Bank clients are met.

The main responsibilities of the role include:

• Analysis of all types of credit propositions to ensure compliance with relative laws and regulation as they apply.
• Prepare all types of facility and security documentation and administer through to completion.
• Instruction of and liaison with external legal advisors.
• Establish and maintain good relationships with Private Bankers and external legal advisors.
• Ensure exceptional client service is maintained and Service Level Agreements (SLAs) are met.
• Ensure all work is processed to the highest standard and in accordance with the Bank’s procedures.
• Provide advice, guidance and support to team members commensurate with knowledge and experience.
• Any other related tasks which may be assigned from time to time which are considered to be reasonable in relation to the role, and skills and experience of the role.

About you

As a Credit Operations Administrator you will have:

• Chartered Banker qualification, or equivalent, is desired.
• Awareness of requirements for perfecting security subject to the laws of England and Wales and / or Scotland.
• Awareness of the relevant UK regulations including CCA and MCOB.
• Good knowledge of banking systems and controls.
• A self-starter and team player.
• Excellent organisational and time management skills.
• The ability to organise workloads and prioritise effectively.
• The ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• Excellent communication skills (both written and oral).
• A strong level of computer literacy and excellent keyboard.

About the role

The responsibility of assisting the Executive Director with the management of a client portfolio, as well as management of own portfolio, and developing and enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building profitable and sustainable portfolios. A commitment to delivering exceptional client service.

Technical:

• Assist Executive Director with the management of their assigned client portfolio. Build strong relationships with clients and ensuring client satisfaction by providing exceptional service
• Responsible for the development and maintenance of own client portfolio. Build strong relationships with clients and ensuring client satisfaction by providing exceptional service. Recommend the Bank’s products and services to clients and prospective clients for whom they are suitable.
• Maintain Fitness & Proprietary standards for MCOB business.
• Prepare documents, briefing papers, reports, returns, presentations etc.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Complete high-risk reviews and ongoing monitoring inline with the banks risk policies.
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection (including KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attend suitable networking events and undertake targeted business development activities.
• Work alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating client meetings contacts, prospects, new and referred business etc.
• Ability to efficiently, tactfully & professionally screen, manage and/or decline transactions and client relationships.

Delivery

• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Build strong working relationships with clients and colleagues.
• Develops business development skills and identifies new opportunities.
• The ability to manage client expectations and meet agreed deadlines.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Self-motivated and pro-active.

Communication and collaboration

• The ability to develop and maintain strong relationships with clients and colleagues.
• Uses effective questioning and listening skills to establish client needs.
• Effective interpersonal and communication skills (both written and oral).
• Ability to positively challenge both colleagues and clients where appropriate.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Ability to deliver effective presentations to clients.
• Pro-active, with the ability to work alone where required.
• A dedicated team player.
• Contributes positively to team morale.
• Contributes to ideas and group discussions.
• Takes ownership.
• Asks for help when needed.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

Development

Developing self:

• Being inquisitive and proactive in your own development.
• Putting a personal development plan in place and executing it.
• Embrace coaching and mentoring by senior colleagues / peers.
• Take feedback on board and continuously develop.
• Actively participate in training sessions and put formal training into practice.
• Desire to increase skills and knowledge, by identifying additional learning opportunities.
• Expand knowledge of the wider Bank to learn processes beyond immediate department.
• Continuous professional development and training to maintain required competency to discharge assigned responsibilities.
• To enhance relationship management and business development skills.
• To undertake or support ad-hoc business projects as required.
• Deputise for Banking Directors where appropriate.

Developing others:

• Take responsibility for training new team members.
• Mentor and coach team members, where appropriate.
• Design and deliver effective, and engaging training sessions.
• Act as a role model

Required qualifications

• CeMAP/MAPCe (or equivalent FCA qualification).
• Relevant Banking and general Financial Services experience.
• Proven business development experience.

CVs and applications can be emailed to peopleteam@hampdenbank.com

JOB PURPOSE

To ensure the timely and accurate processing of client data and transactions in the payments process. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

MAIN RESPONSIBILITIES / KEY DUTIES

• Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential)

Job Purpose

Reporting to the CIO, the Third Party Risk Manager plays a key role in the management of the Bank’s supply chain, with primary responsibility for the central tasks that support effective oversight and governance of third party relationships and associated risks. This role will work closely with Supplier Relationship managers to provide robust commercial support, strategic guidance and oversight of supplier performance and compliance with the Bank’s Supply Chain Framework and overarching Risk Management Framework.

This role will co-ordinate and drive planned oversight activities including Supplier Due Diligence, Contract updates and Supplier Risk Assessments, as well as identifying and mitigating risks associated with the Bank’s supply chain. This role will also be responsible for the ongoing development and continuous improvement of the Supply Chain Framework, enhancing underlying processes, tools and reporting while embedding compliance and strong governance standards throughout.

This role requires a highly organised, pro-active and commercially aware professional with strong expertise in supplier governance, third-party risk and regulatory compliance. The ideal candidate will be skilled in leading, planning and delivering a wide range of initiatives. They should be comfortable influencing both internal stakeholders and external suppliers, while applying sound risk and commercial judgement within a regulated environment.

Main responsibilities / key duties:

• Partner with Supplier Relationship Managers to support effective oversight, including participation in supplier review meetings and escalation processes.
• Lead central Supply Chain Management activities such as Supplier Due Diligence, Materiality Assessment, Contract updates, Supplier Risk Assessments.
• Coordinate Supply Chain Management tasks with other support functions including Legal, Financial Crime, Finance, IT, Compliance.
• Maintain a clear and actionable work plan, ensuing progress is well-tracked, communicated and aligned with stakeholder expectations.
• Develop, enhance and maintain the Bank’s Supply Chain Management Framework ensuring ongoing regulatory compliance (e.g., PRA SS2/21)
• Drive and champion compliance with the Bank’s Supply Chain Management Framework.
• Identify and asses risks associated with the Bank’s supply chain providing proactive support for mitigation and remediation.
• Ensure Third Party Risk is considered in Operational Resilience and Change processes.
• Support Incident and Crisis Management activities related to the Bank’s Supply Chain.
• Support colleagues in new supplier procurement, contracting and onboarding.
• Embed Risk and Control Self-Assessment (RCSA) for Supply Chain Management including performing Key Control Testing and driving continuous improvement.
• Produce and present high-quality reporting and management information related to supply chain activities, performance and risks.
• Provide subject matter expertise and advice related to Supply Chain and Supplier Management as needed by colleagues.
• Ensure all deliverables meet expected standards of quality, timeliness, and stakeholder satisfaction.
• Collaborate with internal teams and external suppliers to deliver outcomes that meet client, commercial, and regulatory expectations.
• Promote a strong culture and awareness of Third Party Risk across the Bank.
• Actively contribute to relevant forums, working groups, committees, and governance processes (e.g., RCSA reviews, document approvals).

Required qualifcations, knowledge, & skills:

• Proven experience in Third Party / Supplier risk management in a regulated financial services environment.
• Experience in the following relevant domains: Operational Resilience, Data Privacy, Regulatory Risk, Financial Crime, Information Security, Contracting.
• Proven ability to enhance supplier relationships, driving improved outcomes through collaboration and strategic engagement.
• Strong knowledge of UK regulatory requirements (e.g., PRA SS2/21, FCA Handbook, operational resilience).
• Experience in designing and implementing Supply Chain and Risk Management frameworks and processes.
• Exceptional stakeholder management skills, with a strong ability to negotiate, influence, and communicate effectively across all levels.
• Resilience and toughness, with strong commercial acumen
• Creative thinker with a proven track record of developing innovative approaches to complex challenges.
• Strong analytical capabilities and excellent meticulous to detail.
• Self-starting, well organised and strong planning and workload management skills.
• Desire to improve and advance own skills, knowledge and experience and to impart knowledge to colleagues.

Job Purpose

Reporting to the Chair of the Audit Committee, with a dotted line to the CEO, the Head of Internal Audit has a critical role in providing independent assurance that the Bank’s risk management, governance, and internal control processes are operating effectively. The role oversees the Internal Audit function, working closely with external partners and colleagues in executing audits across the organisation’s operations, ensuring compliance with regulatory standards, and enhancing the effectiveness of the Bank’s operations.

The position requires a strategic thinker with in-depth knowledge of the financial services sector, particularly private banking. The successful candidate will have strong leadership capabilities, excellent analytical and communication skills, and the highest standards of integrity and independence.

Main responsibilities / key duties:
Leadership and Management

• Lead the Internal Audit team, fostering a culture of continuous improvement and rigour.
• Develop and implement the internal audit strategy and annual audit plan aligned with the Bank's strategic objectives and risk profile.
• Ensure the internal audit department is effectively resourced and operates efficiently, maintaining a high standard of audit quality and appropriate objectivity and independence.

Audit Planning and Execution

• Conduct comprehensive risk assessments to identify key areas of risk and determine the scope of audits.
• Oversee the execution of audit engagements, ensuring thorough documentation and adherence to professional standards.
• Review and approve audit reports, ensuring findings are communicated effectively to stakeholders.

Regulatory Compliance

• Ensure the Bank’s internal audit function complies with relevant UK regulations, including the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) requirements.
• Maintain an understanding of evolving regulatory requirements and their implications for the Bank’s internal audit processes.

Stakeholder Engagement and Reporting

• Build and maintain strong relationships with the Board Audit Committee and its Chair, CEO and Executive Management Committee (EMC), and other stakeholders, providing insights and recommendations based on audit findings.
• Present audit findings to the Board and Audit Committee, highlighting key risks, control deficiencies, and areas for improvement.
• Attendance at the Executive Risk Committee, reporting on progress of the Board annual audit plan and any issues identified.
• Attendance at EMC, with the right of attendance at any other committee as required.

Continuous Improvement

• Promote a culture of risk awareness and sound control throughout the Bank, driving initiatives to improve processes and internal controls.
• Stay up to date with industry trends and best practices in internal auditing and risk management to enhance the audit function.

Reporting and Communication

• Prepare and deliver regular reports to Board and executive committees regarding the status of the audit plan, results of audits, and follow-up actions.
• Communicate audit results clearly and effectively, providing actionable recommendations for risk mitigation and control enhancements.

Required qualifcations, knowledge, & skills:

• Bachelor’s degree with a relevant professional qualification (e.g., ACA, CIMA, ACCA, CIA) is preferred.
• Minimum of 10 years of experience in internal audit, risk management, financial control or a related field within the financial services industry, with at least 5 years in a management or leadership role.
• In-depth knowledge of banking operations, risk and policy frameworks, and regulatory requirements in the UK; familiarity with best practices in internal auditing.
• Strong analytical and problem-solving skills, with attention to detail.
• Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels while maintaining independence, impartiality and the ability to challenge effectively.
• Proven ability to manage complex deliverables, prioritise effectively, and meet deadlines under pressure.
• Proficiency in Microsoft Office Suite