Working with us

JOB PURPOSE

Responsible for the effective application, oversight, and continuous improvement of the Bank’s financial crime controls, ensuring alignment with regulatory requirements (including SMF 24 and MLRO responsibilities), and supporting the COO office’s strategic objectives. This role standardises naming conventions, clarifies responsibilities, and affirms current practices while introducing additional duties to stretch and develop the function. The Head of Financial Crime Prevention acts as a key escalation point and leader within the first line of defence (1LoD), supporting regulatory engagement and Board-level reporting.

KEY RESPONSIBILITIES:

Financial Crime Controls & Quality Assurance

• Lead, coach, and develop a team of financial crime analysts.
• Allocate workload and prioritise tasks across onboarding, monitoring, and review processes.
• Act as an escalation point for complex or high-risk cases.
• Maintain and evaluate QA frameworks to ensure accuracy, consistency, and completeness of financial crime assessments.
• Oversee and perform QA reviews of:
  • Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) during onboarding.
  • Ongoing transaction monitoring.
  • Periodic and trigger event reviews of existing client relationships.
  • Sanctions screening.
• Track and report on QA findings, identifying trends, training needs, and potential control weaknesses.
• Identify knowledge or performance gaps and deliver targeted training to address QA findings.
• Drive continuous improvement initiatives to enhance control effectiveness and operational efficiency.
• Ensure all first-line activities are aligned with the Bank’s financial crime framework (AML, CTF, sanctions, anti-bribery & corruption, and fraud).
• Embed existing controls within 1LoD Financial Crime.

Desired Future Contributions

• Analyse and deliver detailed MI reports to senior leadership and risk committees, covering horizon scanning, key areas for improvement, and team expansion opportunities.
• Continuously seek to improve 1LoD processes for greater efficiency while maintaining robust financial crime controls.
• Collaborate with banking stakeholders to develop structured training programmes for new and existing team members.
• Facilitate regular, case study-based training sessions to enhance investigative and analytical capabilities across relevant teams.
• Raise awareness of emerging threats and trends through targeted communications and training.
• Drive continuous process improvement initiatives by leveraging automation, data analytics, and advanced technologies.

STRATEGIC RESPONSIBILITES (COO OFFICE)

• Oversee and run specialised FCP projects.
• Prepare and deliver executive and Board presentations.
• Act as a COO ambassador, demonstrating outstanding interpersonal skills.
• Deliver against strategic objectives and maintain complete accountability for 1LoD Financial Crime, including audit and regulatory engagement.
• Lead quality assurance for the Financial Crime Prevention Framework.
• Develop and implement transactional analysis tooling.

REGULATORY & BOARD ENGAGEMENT

• Ensure clarity and documentation of SMF 24 responsibilities, supporting the Senior Managers & Certification Regime (SM&CR).
• Support the MLRO and act as a key point of contact for regulatory engagement on financial crime matters.
• Lead the preparation and delivery of first-line financial crime reports for senior management, governance committees, and Board-level stakeholders, ensuring MI is accurate, timely, and actionable.

REQUIRED SKILLS & EXPERIENCE

• Proven leadership in financial crime risk management, ideally within a regulated UK financial institution.
• Deep understanding of AML, CTF, sanctions, anti-bribery & corruption, and fraud frameworks.
• Experience with SM&CR, Board reporting, and regulatory engagement.
• Strong analytical, communication and interpersonal skills.
• Experience in process improvement, automation, and data analytics is highly desirable.

About the role

The responsibility of assisting the Executive Director with the management of a client portfolio, as well as management of own portfolio, and developing and enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building profitable and sustainable portfolios. A commitment to delivering exceptional client service.

Technical:

• Assist Executive Director with the management of their assigned client portfolio. Build strong relationships with clients and ensuring client satisfaction by providing exceptional service
• Responsible for the development and maintenance of own client portfolio. Build strong relationships with clients and ensuring client satisfaction by providing exceptional service. Recommend the Bank’s products and services to clients and prospective clients for whom they are suitable.
• Maintain Fitness & Proprietary standards for MCOB business.
• Prepare documents, briefing papers, reports, returns, presentations etc.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Complete high-risk reviews and ongoing monitoring inline with the banks risk policies.
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection (including KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attend suitable networking events and undertake targeted business development activities.
• Work alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating client meetings contacts, prospects, new and referred business etc.
• Ability to efficiently, tactfully & professionally screen, manage and/or decline transactions and client relationships.

Delivery

• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Build strong working relationships with clients and colleagues.
• Develops business development skills and identifies new opportunities.
• The ability to manage client expectations and meet agreed deadlines.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Self-motivated and pro-active.

Communication and collaboration

• The ability to develop and maintain strong relationships with clients and colleagues.
• Uses effective questioning and listening skills to establish client needs.
• Effective interpersonal and communication skills (both written and oral).
• Ability to positively challenge both colleagues and clients where appropriate.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Ability to deliver effective presentations to clients.
• Pro-active, with the ability to work alone where required.
• A dedicated team player.
• Contributes positively to team morale.
• Contributes to ideas and group discussions.
• Takes ownership.
• Asks for help when needed.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

Development

Developing self:

• Being inquisitive and proactive in your own development.
• Putting a personal development plan in place and executing it.
• Embrace coaching and mentoring by senior colleagues / peers.
• Take feedback on board and continuously develop.
• Actively participate in training sessions and put formal training into practice.
• Desire to increase skills and knowledge, by identifying additional learning opportunities.
• Expand knowledge of the wider Bank to learn processes beyond immediate department.
• Continuous professional development and training to maintain required competency to discharge assigned responsibilities.
• To enhance relationship management and business development skills.
• To undertake or support ad-hoc business projects as required.
• Deputise for Banking Directors where appropriate.

Developing others:

• Take responsibility for training new team members.
• Mentor and coach team members, where appropriate.
• Design and deliver effective, and engaging training sessions.
• Act as a role model

Required qualifications

• CeMAP/MAPCe (or equivalent FCA qualification).
• Relevant Banking and general Financial Services experience.
• Proven business development experience.

CVs and applications can be emailed to peopleteam@hampdenbank.com

JOB PURPOSE

To ensure the timely and accurate processing of client data and transactions in the payments process. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

MAIN RESPONSIBILITIES / KEY DUTIES

• Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Processing of clients’ payment instructions
  • Process Sterling and other currency payment types using industry standard payment mechanisms including, Faster Payments, CHAPS, and SWIFT
  • Reconciliations
  • Support the Treasury function in the execution of its services including foreign exchange and money market deals and confirmations
  • Fraud prevention measures for all payment types and transactions
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential)

Job Purpose

Reporting to the CIO, the Third Party Risk Manager plays a key role in the management of the Bank’s supply chain, with primary responsibility for the central tasks that support effective oversight and governance of third party relationships and associated risks. This role will work closely with Supplier Relationship managers to provide robust commercial support, strategic guidance and oversight of supplier performance and compliance with the Bank’s Supply Chain Framework and overarching Risk Management Framework.

This role will co-ordinate and drive planned oversight activities including Supplier Due Diligence, Contract updates and Supplier Risk Assessments, as well as identifying and mitigating risks associated with the Bank’s supply chain. This role will also be responsible for the ongoing development and continuous improvement of the Supply Chain Framework, enhancing underlying processes, tools and reporting while embedding compliance and strong governance standards throughout.

This role requires a highly organised, pro-active and commercially aware professional with strong expertise in supplier governance, third-party risk and regulatory compliance. The ideal candidate will be skilled in leading, planning and delivering a wide range of initiatives. They should be comfortable influencing both internal stakeholders and external suppliers, while applying sound risk and commercial judgement within a regulated environment.

Main responsibilities / key duties:

• Partner with Supplier Relationship Managers to support effective oversight, including participation in supplier review meetings and escalation processes.
• Lead central Supply Chain Management activities such as Supplier Due Diligence, Materiality Assessment, Contract updates, Supplier Risk Assessments.
• Coordinate Supply Chain Management tasks with other support functions including Legal, Financial Crime, Finance, IT, Compliance.
• Maintain a clear and actionable work plan, ensuing progress is well-tracked, communicated and aligned with stakeholder expectations.
• Develop, enhance and maintain the Bank’s Supply Chain Management Framework ensuring ongoing regulatory compliance (e.g., PRA SS2/21)
• Drive and champion compliance with the Bank’s Supply Chain Management Framework.
• Identify and asses risks associated with the Bank’s supply chain providing proactive support for mitigation and remediation.
• Ensure Third Party Risk is considered in Operational Resilience and Change processes.
• Support Incident and Crisis Management activities related to the Bank’s Supply Chain.
• Support colleagues in new supplier procurement, contracting and onboarding.
• Embed Risk and Control Self-Assessment (RCSA) for Supply Chain Management including performing Key Control Testing and driving continuous improvement.
• Produce and present high-quality reporting and management information related to supply chain activities, performance and risks.
• Provide subject matter expertise and advice related to Supply Chain and Supplier Management as needed by colleagues.
• Ensure all deliverables meet expected standards of quality, timeliness, and stakeholder satisfaction.
• Collaborate with internal teams and external suppliers to deliver outcomes that meet client, commercial, and regulatory expectations.
• Promote a strong culture and awareness of Third Party Risk across the Bank.
• Actively contribute to relevant forums, working groups, committees, and governance processes (e.g., RCSA reviews, document approvals).

Required qualifcations, knowledge, & skills:

• Proven experience in Third Party / Supplier risk management in a regulated financial services environment.
• Experience in the following relevant domains: Operational Resilience, Data Privacy, Regulatory Risk, Financial Crime, Information Security, Contracting.
• Proven ability to enhance supplier relationships, driving improved outcomes through collaboration and strategic engagement.
• Strong knowledge of UK regulatory requirements (e.g., PRA SS2/21, FCA Handbook, operational resilience).
• Experience in designing and implementing Supply Chain and Risk Management frameworks and processes.
• Exceptional stakeholder management skills, with a strong ability to negotiate, influence, and communicate effectively across all levels.
• Resilience and toughness, with strong commercial acumen
• Creative thinker with a proven track record of developing innovative approaches to complex challenges.
• Strong analytical capabilities and excellent meticulous to detail.
• Self-starting, well organised and strong planning and workload management skills.
• Desire to improve and advance own skills, knowledge and experience and to impart knowledge to colleagues.

Job Purpose

Reporting to the Chair of the Audit Committee, with a dotted line to the CEO, the Head of Internal Audit has a critical role in providing independent assurance that the Bank’s risk management, governance, and internal control processes are operating effectively. The role oversees the Internal Audit function, working closely with external partners and colleagues in executing audits across the organisation’s operations, ensuring compliance with regulatory standards, and enhancing the effectiveness of the Bank’s operations.

The position requires a strategic thinker with in-depth knowledge of the financial services sector, particularly private banking. The successful candidate will have strong leadership capabilities, excellent analytical and communication skills, and the highest standards of integrity and independence.

Main responsibilities / key duties:
Leadership and Management

• Lead the Internal Audit team, fostering a culture of continuous improvement and rigour.
• Develop and implement the internal audit strategy and annual audit plan aligned with the Bank's strategic objectives and risk profile.
• Ensure the internal audit department is effectively resourced and operates efficiently, maintaining a high standard of audit quality and appropriate objectivity and independence.

Audit Planning and Execution

• Conduct comprehensive risk assessments to identify key areas of risk and determine the scope of audits.
• Oversee the execution of audit engagements, ensuring thorough documentation and adherence to professional standards.
• Review and approve audit reports, ensuring findings are communicated effectively to stakeholders.

Regulatory Compliance

• Ensure the Bank’s internal audit function complies with relevant UK regulations, including the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) requirements.
• Maintain an understanding of evolving regulatory requirements and their implications for the Bank’s internal audit processes.

Stakeholder Engagement and Reporting

• Build and maintain strong relationships with the Board Audit Committee and its Chair, CEO and Executive Management Committee (EMC), and other stakeholders, providing insights and recommendations based on audit findings.
• Present audit findings to the Board and Audit Committee, highlighting key risks, control deficiencies, and areas for improvement.
• Attendance at the Executive Risk Committee, reporting on progress of the Board annual audit plan and any issues identified.
• Attendance at EMC, with the right of attendance at any other committee as required.

Continuous Improvement

• Promote a culture of risk awareness and sound control throughout the Bank, driving initiatives to improve processes and internal controls.
• Stay up to date with industry trends and best practices in internal auditing and risk management to enhance the audit function.

Reporting and Communication

• Prepare and deliver regular reports to Board and executive committees regarding the status of the audit plan, results of audits, and follow-up actions.
• Communicate audit results clearly and effectively, providing actionable recommendations for risk mitigation and control enhancements.

Required qualifcations, knowledge, & skills:

• Bachelor’s degree with a relevant professional qualification (e.g., ACA, CIMA, ACCA, CIA) is preferred.
• Minimum of 10 years of experience in internal audit, risk management, financial control or a related field within the financial services industry, with at least 5 years in a management or leadership role.
• In-depth knowledge of banking operations, risk and policy frameworks, and regulatory requirements in the UK; familiarity with best practices in internal auditing.
• Strong analytical and problem-solving skills, with attention to detail.
• Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels while maintaining independence, impartiality and the ability to challenge effectively.
• Proven ability to manage complex deliverables, prioritise effectively, and meet deadlines under pressure.
• Proficiency in Microsoft Office Suite

Job Purpose

The Business Development Director plays a key role in supporting the Bank’s growth strategy. Reporting to the Head of Banking, Scotland, the role is responsible for originating, developing, and maintaining high-value relationships with professional and strategic partners. The role drives new client acquisition, identifies opportunities, and strengthens the Bank’s market position through bespoke banking solutions.

Key duties:

• Proactively develop a pipeline of new opportunities through networking, referrals, and strategic partnerships.
• Promote the Bank’s services and products and identify and structure bespoke opportunities.
• Collaborate with colleagues to develop holistic client propositions.
• Actively represent the Bank at industry events and within relevant professional networks.
• Identify and secure opportunities in untapped markets and new locations to expand the Bank’s presence.
• Deliver compelling presentations to diverse audiences and lead pitches for new business opportunities.
• Lead and drive strategic product initiatives.
• Conduct market research to identify emerging opportunities.
• Ensure the Bank’s brand visibility.
• Facilitate effective handovers of clients to Banking Directors and create opportunities for the wider banking team.
• Influence product development and client experience initiatives through feedback and market insight.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client services and meet the Bank’s objectives.
• Comfortable with client entertainment, hosting and attending events, evening work, and regular travel.

Required skills, knowledge & experience:

• Exceptional business development and networking skills and experience within with HNW / UHNW clients.
• Proven track record in new business origination and delivering revenue growth.
• Skilled at developing and maintaining strong professional relationships.
• Uses effective questioning and listening skills to establish needs.
• Strong interpersonal and communication skills (both written and oral).
• Self-motivated and pro-active.
• The ability to work independently and manage multiple priorities in a fast-paced environment.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Strong technical aptitude.
• A dedicated team player who contributes positively to team dynamics and morale.
• Thinks outside the box but works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Takes ownership and accountability.
• Commitment to promoting diversity, inclusion, and responsible banking practices.

Job Purpose

This role will be responsible for managing a defined client portfolio, developing a book focused predominantly on corporate and Landed Estate clients, and enhancing relationships with new and existing clients.

The role, which reports to the Head of Banking, South & intermediaries, involves providing effective lending, deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio.

A key objective is to provide an exception level of client service, ensuring long-term satisfaction, loyalty and growth within the portfolio.

Key responsibilities:

• Build and maintain strong relationships with clients, ensuring high levels of client satisfaction through providing exceptional service.
• Identify, meet, and win prospective new clients / introducers by outlining how we operate and the product and services we offer.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies and lending guides
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• Ability to efficiently, tactfully, and professionally screen, manage and/or decline transactions and client relationships.
• Manage client expectations effectively providing timely updates and clear communication throughout the lending process.
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly, receive a high-quality service and good outcomes, and that the bank is protected at all times.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Consistent and accurate use of CRM (e.g. updating meetings contacts, prospects, new and referred business).
• Undertake or support ad-hoc business projects as required

Training & competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed solutions for clients.

Required skills, knowledge & experience:

• The ability to build strong professional relationships at all levels.
• Experience of delivering lending and deposit solutions to corporate and Landed Estate clients.
• A strong commitment to exceptional client service / experience.
• Excellent attention to detail and high levels of accuracy.
• Excellent business development skills and experience.
• Effective interpersonal and communication skills (both written and oral).
• Uses effective questioning and listening skills to establish client needs.
• The ability to manage client expectations and meet agreed deadlines.
• Ability to challenge (positively) both colleagues and clients where appropriate.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Works effectively under pressure.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• A dedicated team player who contributes positively to team morale.
• Always represents the Bank to the highest standard.
• Takes ownership and is self-motivated and pro-active.
• The ability to delegate effectively.
• Suggest amendments to policies and procedures to support the Bank’s continuous improvement process.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

The Business Development Director plays a key role in supporting the Bank’s growth strategy. Reporting to the Head of Banking, South & Intermediaries, the role is responsible for originating, developing, and maintaining high-value relationships with professional and strategic partners. The role drives new client acquisition, identifies opportunities, and strengthens the Bank’s market position through bespoke banking solutions.

Key responsibilities:

• Proactively develop a pipeline of new opportunities through networking, referrals, and strategic partnerships.
• Promote the Bank’s services and products and identify and structure bespoke opportunities.
• Collaborate with colleagues to develop holistic client propositions.
• Actively represent the Bank at industry events and within relevant professional networks.
• Identify and secure opportunities in untapped markets and new locations to expand the Bank’s presence.
• Deliver compelling presentations to diverse audiences and lead pitches for new business opportunities.
• Drive product initiatives.
• Conduct market research to identify emerging opportunities.
• Ensure the Bank’s brand visibility.
• Create opportunities for and facilitate effective client handovers to Banking Directors.
• Influence product development and client experience initiatives through feedback and market insight.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we provide good outcomes for our clients.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client services and meet the Bank’s objectives.
• Comfortable with client entertainment, hosting and attending events, evening work, and regular travel.

Required skills, knowledge & experience:

• Exceptional business development and networking skills and experience within with HNW / UHNW clients.
• Proven track record in new business origination and delivering revenue growth.
• Skilled at developing and maintaining strong professional relationships.
• Uses effective questioning and listening skills to establish needs.
• Strong interpersonal and communication skills (both written and oral).
• Self-motivated and pro-active.
• The ability to work independently and manage multiple priorities in a fast-paced environment.
• Presents appropriate recommendations in a clear, concise, and accurate manner.
• Good working and technical knowledge of the financial and professional service markets.
• A dedicated team player who contributes positively to team dynamics and morale.
• Thinks outside the box but works with integrity and discretion.
• Always represents the Bank to the highest standard.
• Takes ownership and accountability.
• Commitment to promoting diversity, inclusion, and responsible banking practices.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

Act as a critical link between business stakeholders and data-driven solutions, ensuring that organisational objectives are translated into actionable data requirements. The role involves analysing business processes, interpretating data and collaborating with technical teams to deliver insights that support decision-making and strategic planning.

• Engage with business stakeholders to understand and document data requirements aligned with organisational goals.
• Analyse, interpret, and visualise data to identify trends, patterns, and business and efficiency opportunities.
• Translate business requirements into functional specifications for efficiency, change, project, data and analytics solutions.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as-is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Develop and maintain documentation, including data models, process flows, and business glossaries.
• Support data quality initiatives, identifying and addressing data issues or inconsistencies.
• Assist in the design and implementation of data governance and data management practices.
• Facilitate data-driven decision-making through the creation of dashboards, reports, and presentations.
• Support user acceptance testing (UAT) and ensure solutions are fit for purpose.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change lifecycles.
• Support the wider project and change delivery team, including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and report any failings to line management or the Risk department.
• Champion a culture of data literacy and continuous improvement within the business.

Required skills, knowledge & experience:

• Bachelor’s degree in Business, Information Systems, Data Science, or a related field (or equivalent experience).
• Relevant certifications (e.g., IIBA CBAP, BCS Business Analysis, or data analytics qualifications) are advantageous.
• Proven experience in a business analyst role with a focus on data or analytics projects.
• Demonstrated track record of delivering data-driven solutions to business challenges.
• Experience working with cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent communication and stakeholder management skills.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau).
• Experience with data querying languages (e.g., SQL) and understanding of data structures.
• Knowledge of data governance, data quality, and data management best practices.
• Understanding of data privacy and compliance requirements (e.g., GDPR).
• Ability to document processes, requirements, and data flows clearly and concisely.
• Familiarity with Agile and/or Waterfall project methodologies.
• Adaptability and willingness to learn new technologies or concepts in the data domain.

Personal Attributes

• Curious and proactive mindset, with a passion for deriving insights from data.
• Strong attention to detail and commitment to data accuracy and integrity.
• Collaborative approach and ability to work effectively with diverse teams.
• Strong organisational and time management skills.

Job Purpose

A senior leadership position responsible for shaping and executing the organisation’s data strategy. This role oversees data governance, analytics, supporting business intelligence and data science functions, ensuring that data-driven insights inform key decisions and drive data improvement for organisational success. The Head of Data & Analytics will champion a culture of data excellence, foster innovation, and ensure compliance with data-regulations and best practices.

Key responsibilities:

• Develop and implement a comprehensive data strategy aligned with the Bank’s objectives.
• Embed robust data governance frameworks to ensure data quality, integrity, and security.
• Oversee the design and delivery of analytics solutions that drive actionable insights and support business growth.
• Promote data literacy across the organisation, enabling teams to make informed, evidence-based decisions.
• Collaborate with stakeholders across business units to understand data needs and deliver tailored analytics solutions.
• Ensure compliance with data protection laws (e.g., GDPR) and best practice standards.
• Evaluate and implement data and analytics technologies, tools, and platforms.
• Working closely with the IT teams and change management to ensure that data is a key actionable focus area for the business to promote change.
• Stay abreast of industry trends, emerging technologies, and regulatory developments.

Required skills, knowledge & experience:

• Proven experience in a senior data or analytics leadership role.
• Strong background in data management, governance, analytics, and business intelligence.
• Demonstrable experience of leading and developing high-performing teams.
• Expertise in data architecture, data science, and advanced analytics techniques.
• Excellent stakeholder management and communication skills.
• Strategic thinker with the ability to translate business needs into data solutions.
• In-depth knowledge of data protection regulations and ethical use of data.
• Experience with modern data platforms, cloud solutions, and analytics tools.

Key competencies

• Leadership and people management.
• Strategic planning and execution.
• Problem-solving and analytical thinking.
• Influencing and stakeholder engagement.
• Change management.
• Innovation and continuous improvement.

Job Purpose

Responsible for defining and executing the Bank’s product strategy. The Head of Product & Proposition owns the product portfolio end-to-end – ideation, development, pricing, lifecycle managements, and regulatory alignment – ensuring products meet client needs, support Banking teams and drive commercial performance while maintaining risk discipline.

Key responsibilities:

Product strategy:

• Develop and maintain a comprehensive product strategy aligned to the Bank’s growth, risk and client needs / experience.
• Own the full product portfolio.
• Identify market opportunities, emerging client trends, and competitive gaps.
• Lead product governance and portfolio prioritisation.

Product development & innovation:

• Drive new product development from concept to launch, including business cases, pricing, design and delivery.
• Champion digital transformation – client portals, onboarding, mobile features, and tools.
• Partner with teams across the Bank to modernise platforms and enable scalable, client-first solutions. Commercial performance:
• Set and track product P&L targets across revenues, margins, cost of delivery and usage.
• Support teams with training and go-to-market materials.
• Improve product adoption by optimising packaging, pricing and segmentation strategies.

Risk, controls & regulatory management

• Ensure all products meet regulatory standards.
• Lead product governance committees and documentations.
• Manage product-related operational, conduct and reputational risks.

Client & stakeholder engagement

• Conduct client research, interviews and focus groups to gather insights.
• Partner with Marketing to articulate value propositions and deliver exceptional client experiences.

Required skills, knowledge & experience:

• Strong understanding of private banking products and lending.
• Sound knowledge of regulatory frameworks.
• Expert in product management methodologies.
• Financial modelling, pricing and P&L management skills.
• Experience managing cross-functional initiatives and product portfolios.

Leadership competencies

• Strategic thinker with the ability to bridge vision and execution.
• Excellent stakeholder management – comfortable working with executives, Banking, risk, compliance and IT.
• Strong communication skills, both written and verbal.
• Date-driven decision-making and analytical rigor.
• Client-centric mindset with strong commercial acumen.
• Ability to lead through change.

Job Purpose

Responsible for executing the product strategy and managing day-to-day product delivery. The Product Owner owns the product backlog, translates client and business needs into clear requirements, and works closely with teams across the Bank to deliver high-quality banking products and digital experiences.

Key responsibilities:

Product execution & management:

• Translate product strategy and roadmaps into actionable instructions.
• Own and prioritise the product backlog based on client needs, business value, and risk considerations.
• Maintain a full, informed picture of how choices in features, technology, and regulations interact. Client & business insight:
• Gather client feedback through the Banking team, client interviews, analytics and research.
• Use insights to refine requirements and propose enhancements.
• Validate product solutions with end users, ensuring alignment to the private banking client experience.

Product delivery:

• Collaborate with partners to delivery features.
• Lead planning, refinement and daily updates.
• Ensure timely and high-quality product releases. Risk, controls & regulatory alignment:
• Ensure all products adhere to regulatory requirements.
• Document product decisions and maintain audit-ready records.
• Raise and manage risks or issues through proper channels. Stakeholder communication:
• Communicate product updates, release plans, and progress.
• Manage expectations across the business.
• Prepare materials for governance committees and product forums.

Performance & product health:

• Track and report on KPIs such as adoption, usage, client satisfaction, operational metrics, and issue rates.
• Monitor product performance post-release and implement continuous improvements.

Required skills, knowledge & experience:

• Knowledge of private banking products and lending.
• Understanding of regulatory expectations.
• Strong communication skills, both written and verbal.
• Client-first mindset.
• Detailed-oriented, organised and able to manage multiple workstreams.
• Strong data analytic skills.
• Collaborative working with cross-functional teams.
• Problem-solving mindset with ability to make decisions based on evidence.
• Resilient and comfortable working in a fast0baded environment.

Job Purpose

The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Intermediary team with day-to-day administrative matters for clients and intermediaries.

This role plays a key part in contributing to the Bank’s growth through high-quality operational support and relationship coordination.

Key responsibilities:

• Handle day-to-day administrative matters to support the Intermediary team (inc. account opening, due diligence and onboarding, inputting credit applications, production of lending documents, valuation instructions and reviews, payment processing etc.)
• Support the Intermediaries team through the regular monitoring of existing borrowing in line with the Bank’s credit policies (inc. valuation instruction and reviews).
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients
• Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations.
• Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc.
• Preparation of documents, briefing papers, reports, returns and presentations as appropriate.
• Provide administrative support to the wider banking team (incl. payment processing, account opening, foreign exchange, and deposit requirements).

This is an office-based role, and the successful candidate will initially be required to work full-time (Monday to Friday) from our London office. The role will also require flexibility around working hours to support the organisation and covering team telephony.

Operational Excellence

• Answer enquiries and respond to requests in a timely fashion
• Seek to deliver a right first-time approach with minimal errors (inc. payments, onboarding, credit application keying) to enhance client experience
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews)

Collaboration and Continuous Improvement

• Liaise and work effectively with colleagues in other areas of the bank (incl. the Client Origination Team, Banking Operations, Credit Operations and First Line of Defence)
• Undertake and/or support ad-hoc business tasks and projects as required
• Role holder may also be required to carry out additional duties from time-to-time that are considered appropriate to the role holder’s knowledge and experience
• Develop and maintain strong working relationships with colleagues and clients. Relationships should also be developed and maintained with intermediaries and professional partners where appropriate.

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training

Required skills, knowledge & experience:

• Good awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base
• A strong commitment to excellent client service and teamwork and a desire to develop a career within a progressive bank
• Exceptional organisational and administrative skills
• Excellent attention to detail and high levels of accuracy
• Strong and professional communication skills (written and oral).
• Knowledge of relevant regulatory and compliance requirements within the banking industry.
• A positive attitude, good interpersonal skills, and a strong desire to increase skills and knowledge.
• Ability to positively challenge both colleagues and clients where appropriate.
• Pro-active, with the ability to work alone where required
• Takes ownership but asks for help when needed
• Strong level of computer literacy (inc. Microsoft applications).
• Achieved or working towards Professional Banker Diploma and/or CeMap qualification preferable, but not essential
• Seek out efficiencies, take on feedback and strive for continuous improvement within the Intermediary Team and within the Bank more widely.

To apply, please send your CV to peopleteam@hampdenbank.com