Working with us

Job Purpose

To assist Banking Directors and Associate Banking Directors to manage their defined Client Portfolios, and to be responsible for handling day-to-day administrative matters for those clients, providing exceptional levels of service.

Key responsibilities:

• To establish and maintain strong working relationships with clients, which will involve in person as well as online meetings.
• To handle day-to-day administrative matters (e.g. payment processing, account opening, foreign exchange, deposit requirements) with a particular emphasis on retail and commercial clients.
• To assist with the preparation of internal credit applications and with regular monitoring of existing borrowings in accordance with Company Credit policies and procedures. This requires gaining good skills in using the bank’s internal systems.
• To undertake or support any ad-hoc business projects as required including new product launches.
• Using effective questioning and listening skills to establish client and potential client needs.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection requirements. Assisting with all Anti Money Laundering requirements for a variety of client types.
• Working effectively with colleagues within Credit Risk, Client Operations, Financial Crime and other departments to provide exceptional client service and to meet the Bank’s objectives.
• Timeously completing mandatory eLearning and reading and any other assigned training.

Required Skills, Knowledge & Experience:

• Preferably educated to a UK degree level or equivalent.
• Foundation awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base.
• A strong commitment to excellent client service and teamwork and a desire to develop their career within a progressive bank.
• Strong relationship building skills.
• Excellent interpersonal and communication skills (both written and oral).
• Good organisational and administrative skills
• Good knowledge of Microsoft Office applications.

To apply, please send your CV to peopleteam@hampdenbank.com

Job Purpose

To manage multiple credit propositions simultaneously from sanction to drawdown, including production and perfection of all necessary facility and security documents in order to ensure that excellent client service is provided and that the expectations of Hampden Bank clients are met.

Key responsibilities:

• Analysis of all types of credit propositions to ensure compliance with relative laws and regulation as they apply
• Prepare all types of facility and security documentation and administer through to completion
• Instruction of and liaison with external legal advisors
• Establish and maintain good relationships with Private Bankers and external legal advisors
• Ensure exceptional client service is maintained and Service Level Agreements (SLAs) are met
• Ensure all work is processed to the highest standard and in accordance with the Bank’s procedures
• Provide advice, guidance and support to team members commensurate with knowledge and experience
• Any other related tasks which may be assigned from time to time which are considered to reasonable in relation to the role and skills and experience of the role holder

Required skills, knowledge & experience:

• Chartered Banker or equivalent desired
• Awareness of requirements for perfecting security subject to the laws of England & Wales and / or Scotland
• Awareness of the relevant UK regulations including CCA and MCOB
• Good knowledge of banking systems and controls desired
• Good organisational and time management skills
• Excellent attention to detail
• Ability to work accurately under pressure and meet deadlines
• Ability to organise workloads and priorities effectively
• Strong communication and team working skills
• A strong level of computer literacy and excellent keyboard

Job Purpose

The Internal Audit Manager will play a key role in developing a high-quality Internal Audit function as the Bank transitions from a fully outsourced model to a co-sourced approach. Working closely with the Head of Internal Audit, the role will help establish structured, consistent and well-executed audit activity that reflects the Bank’s risk profile and strategic priorities. This role is central to building a disciplined, scalable and insight-driven Internal Audit function whilst also contributing to an organisation-wide culture of risk awareness and control.

The role will take responsibility for day-to-day audit delivery - coordinating co-sourced activity, preparing and reviewing audit outputs, and embedding consistent processes and ways of working. It requires someone proactive, organised, and committed to continuous improvement, who can build strong relationships, exercise sound judgement, and uphold the highest standards of independence and integrity as the Bank continues to grow. The successful candidate will be comfortable working both autonomously and as part of a small team.

This is a rare opportunity to join a growing Bank and help shape a modern, collaborative, and forward‑looking Internal Audit function.

Key responsibilities:

• Lead the day-to-day delivery of internal audits, ensuring planning, fieldwork and reporting are well-structured, clearly evidenced, and delivered to a high standard.
• Support the coordination and delivery of the co-source model, ensuring activity aligns smoothly with Internal Audit’s methodology, templates and expectations.
• Oversee and review internal audit reports, ensuring they are clear, consistent and well-reasoned, supporting with the preparation of reports where required as internal audit activity develops.
• Ensure audit files and supporting documentation are complete and ready for final review by the Head of Internal Audit.
• Track agreed audit actions, ensuring timely updates, follow-up, and clear communication across the Bank.
• Contribute to preparing Internal Audit papers, status updates and insights for submission to governance committees, including the Executive Risk Committee and Board Audit Committee.
• Support annual audit planning and risk assessment, providing insight into scoping, prioritisation and development of the overall plan.
• Develop constructive and inclusive relationships with senior stakeholders, providing clear communication and appropriate challenge, while maintaining independence.
• Support the enhancement of Internal Audit’s processes and ways of working as the function matures, helping embed structure, consistency and continuous improvement.

Required skills, knowledge & experience:

• A recognised professional qualification (e.g., ACA, ACCA, CIA or equivalent).
• Strong understanding of internal audit methodologies, risk and control frameworks, and governance processes.
• Around 5–8 years’ internal audit, risk or assurance experience in a financial services business, Big 4 Firm or a regulated environment, with familiarity with FCA and PRA expectations being highly advantageous.
• Experience working with or coordinating co-sourced or outsourced internal audit providers is highly desirable.

Job Purpose

To support the successful delivery and ongoing enhancement of the Bank’s digital products and client journeys, ensuring they are client centric, fit for purpose and aligned with the Bank’s strategic objectives. The role will involve analysing product performance and working closely with the Digital Product team and wider stakeholders to drive continuous, consistent improvements in line with agreed product roadmaps.

Key responsibilities:

• Assist Product Owners and Solution Designers in shaping clear, effective digital product requirements.
• Support the end to end digital product lifecycle, from idea generation and discovery through delivery, launch and ongoing support.
• Undertake product analysis to assess performance, client needs and operational impacts.
• Assist in the preparation of product documentation for governance forums, including papers, risk assessments, impact analyses and management information (MI).
• Ensure digital products meet UK regulatory and risk requirements, including FCA guidelines, Consumer Duty and operational resilience obligations.
• Support journey mapping activities to identify client friction points and opportunities for improvement.
• Review client feedback, complaints and MI to assess client outcomes and inform product enhancements.
• Keep up to date with product releases and new features, identifying opportunities for continuous improvement.
• Gather, analyse and present data to inform product decisions and prioritisation.
• Monitor key product performance metrics (including adoption, usage, drop off and complaints), identifying trends, anomalies and opportunities for improvement.
• Support regulatory, risk and governance reporting where data input or analysis is required.
• Collaborate closely with technology teams, operations, risk, compliance and front line banking colleagues to deliver product enhancements and change.
• Clearly document and communicate product requirements to both technical and non technical audiences.
• Support and contribute to workshops, discovery sessions and product demonstrations.
• Engage with colleagues and clients to gather direct user feedback and insights to inform ongoing improvements.

Experience, Skills & Attributes:

• At least 3 years’ experience in a Product Analyst (or similar) role, ideally within financial services.
• Strong product analysis, analytical and problem solving skills, with excellent attention to detail.
• Experience working with Microsoft Dynamics 365 (or similar platforms).
• Able to support multiple digital products of varying complexity.
• Strong stakeholder management, communication and relationship building skills.
• Well organised, proactive and comfortable working independently when required.
• A collaborative team player who takes ownership and contributes positively.
• Keen to learn, with an interest in digital products, architecture and solution design

Job Purpose

The Associate Banking Director, Intermediary Lending role plays a key part in supporting the Bank’s growth strategy. This is achieved through the delivery of compliant and client-focussed advice and lending solutions, primarily within the regulated mortgage market.
Reporting to the Head of Mortgage Intermediary Lending, the role is responsible for creating new client relationships whilst also maintaining and strengthening existing mortgage intermediary partnerships to drive sustainable business growth.

Main responsibilities / key duties:

• Assess clients’ financial needs and provide tailored lending solutions.
• Conduct thorough pre-approval assessments to determine clients’ borrowing eligibility.
• Preparation and completion of mortgage applications and delivery of suitable regulated mortgage advice.
• Ensure compliant management of lending files, maintaining complete and accurate documentation throughout the mortgage process.
• Manage client expectations effectively providing timely updates and clear communication throughout the mortgage process.
• Facilitate an effective handover of clients to intermediary banker once lending has drawn down.
• Keep up to date with industry developments, regulatory changes and best practice to provide informed advice and good outcomes to our clients.
• Undertake business development activities with panel and target mortgage intermediary firms, including attending networking events.
• Support Intermediary Relationship Director with the implementation of the professional partnership strategy (mortgage intermediary element only).
• Create opportunities for the wider baking team by articulating the Bank’s strong credit profile, promoting savings products and delivery bespoke client solutions.
• Efficiently and professionally screen, manage and, where necessary, decline transactions, ensuring decisions are made with integrity and discretion.
• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are lending responsibly and providing good outcomes for our clients.
• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection regulations, including KYC and anti-money laundering reviews.
• Develop and maintain a sound understanding of the Bank’s operations, commercial environment and factors affecting client base.
• Consistent and accurate use of CRM system including updating meetings, contacts, prospects and business referrals, client complaints and vulnerable clients.
• Work alongside colleagues from across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Undertake or support ad-hoc business projects as required

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training.
• Completes all required regulated mortgage Training & Competence activities on time including observations.

Required qualifcations, knowledge, & skills:

• CeMAP / MAPC qualified and maintain fitness & proprietary standards to provide clients with regulated
  mortgage advice.
• A strong understanding of credit underwriting and loan processing (and preferably experience of both).
• Excellent attention to detail and high levels of accuracy.
• Skilled at developing and maintaining strong professional relationships across all levels, both internally and externally.
• Use of effective questioning and listening skills to establish client needs.
• Strong interpersonal and communication skills (both written and oral)
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable challenging colleagues and clients appropriately to ensure best outcomes.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Takes ownership and accountability and follows through on tasks until completion.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous improvement.
• Brings fresh perspectives while maintaining integrity, discretion and professionalism.
• Consistently represents the Bank with the highest standards of conduct and professionalism.
• Demonstrates initiative and a pro-active approach.
• Identifies and suggests enhancements to policies and procedures to support the Bank’s continuous
  improvement.

To apply, please send your CV to peopleteam@hampdenbank.com

JOB PURPOSE

The successful candidate will have strong commercial experience and a proven ability to manage and grow client relationships across a diverse portfolio, ranging from small enterprises to larger corporate organisations. You will be responsible for delivering tailored banking solutions, developing new business opportunities, and maintaining long term, trusted client relationships.

MAIN RESPONSIBILITIES / KEY DUTIES

• Responsible for the maintenance and development of a defined client portfolio. Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
• Identifying, meeting, and winning prospective new clients / introducers by outlining how we operate and the product and services we offer.
• To prepare documents, briefing papers, reports, returns, presentations etc.
• To win new deposits by articulating the Bank’s sound credit profile, explaining our range of savings products and delivering bespoke solutions to our clients.
• Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate
• Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
• Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
• Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
• Attendance at suitable networking events and undertaking targeted business development activities.
• Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
• Consistent and accurate use of CRM including updating meetings contacts, prospects, new and referred business etc.
• To undertake or support ad-hoc business projects as required.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

• Achieved or working towards a recognised professional banking qualification (e.g. Chartered Banker and/or CeMAP).
• The ability to develop and maintain strong professional relationships at all levels.
• Strong interpersonal and communication skills (both written and oral).
• Uses effective questioning and listening skills to establish client needs.
• Delivers clear, well‑structured presentations, adapting style and content to suit different audiences and settings.
• Strong networking and business development skills, with experience of developing and sustaining internal and external stakeholder relationships.
• Ability to present appropriate recommendations in a clear, concise and accurate manner.
• A collaborative team player who contributes positively to team dynamics and morale.
• Ability to positively challenge both colleagues and clients where appropriate.
• Excellent attention to detail and high levels of accuracy.
• Takes ownership and is self-motivated and pro-active.
• Highly organised with the ability to manage multiple and changing priorities at once.
• Confident in decision making.
• Thinks outside the box but works with integrity and discretion.
• Consistently represents the Bank with the highest standards of conduct and professionalism.

Job Purpose

To ensure the timely and accurate processing of client data and transactions. To ensure that excellent client service is provided, and the expectations of Hampden Bank clients are met.

Key responsibilities:

• Ensure exceptional client service is maintained across the team, including but not exclusively:
  • Unprocessed items handling and cheque management
  • Current Account Switch Service
  • Cards administration, including disputes and fraud
  • Digital Banking administration
  • Helpdesk service
• Ensure Service Level Agreements are met.
• Participate in project and change activities relevant to the team and the department.
• Provide support and temporary absence cover for colleagues.
  
• Any other related tasks which may be assigned from time to time which are reasonable in relation the role and skills and experience.

Required skills, knowledge & experience:

• Excellent organisational and time management skills.
• Ability to work accurately under pressure and meet deadlines.
• Strong attention to detail.
• A strong level of computer literacy and keyboard skills.
• Self-starter and team player.
• Desire to learn and enhance skills and knowledge.
• Experience and knowledge of banking processes or similar is desirable (but not essential).
• Experience in a similar role is desirable (but not essential).